Frequently Asked Questions
Everything you need to know about your musical journey with Twigg Musique.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options across the country. Shipping rates are calculated at checkout based on the weight of your instruments and your location. Most orders are processed within 1-2 business days.
How do you ensure instruments are protected during shipping?
Every instrument undergoes a rigorous inspection and is professionally packed using specialized shock-absorbent materials and heavy-duty boxes to ensure it arrives in perfect playing condition.
What is your return policy for instruments and accessories?
We offer a 14-day return period for most items. Instruments must be returned in their original condition and packaging. Please note that certain items, like reeds, mouthpieces, and earplugs, cannot be returned for hygiene reasons.
Do you offer warranties on your products?
Yes, all new instruments come with a full manufacturer's warranty. Additionally, Twigg Musique provides a one-year service warranty on adjustments for most wind and brass instruments purchased through our store.
Can I finance my instrument purchase?
We provide flexible financing options to help make high-quality instruments more accessible. You can select from various monthly payment plans during the checkout process, subject to credit approval.
Do you offer repair and maintenance services?
Absolutely. Our master technicians provide a full range of services, from basic tune-ups and cleaning to complex structural repairs for brass, woodwinds, and string instruments.